Neutral Ground Youth & Family Services ("Neutral Ground," "we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you visit our website at ngservices.org.
Information We Collect
We collect information that you voluntarily provide to us through our contact and referral forms, including:
- Name (first and last)
- Email address
- Phone number (optional)
- Reason for contact
- Message content
We do not collect personal information automatically. Our website does not use cookies for tracking purposes.
How We Use Information
Information submitted through our forms is used solely to:
- Respond to your inquiry or referral
- Connect you with the appropriate staff member
- Follow up on volunteer, partnership, or career inquiries
- Provide information about our programs and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Donations
Online donations to Neutral Ground are processed through Givebutter, a third-party fundraising platform. When you make a donation, your payment information is collected and processed by Givebutter according to their privacy policy. Neutral Ground does not store credit card numbers or payment account details on our website.
Cookies & Analytics
This website uses Cloudflare Web Analytics, a privacy-first analytics service. Cloudflare Web Analytics does not use cookies and does not track individual visitors. It collects only aggregate, anonymized data about page views and performance to help us understand how our website is used.
We do not use any other tracking cookies, advertising pixels, or third-party analytics services.
Data Protection
We take reasonable measures to protect the information you provide to us. Our website is served over HTTPS, ensuring that data transmitted between your browser and our servers is encrypted. Contact form submissions are processed through Formspree, which uses industry-standard security practices.
Client Privacy
Neutral Ground is deeply committed to the privacy and confidentiality of the youth and families we serve. Client records, case notes, and program participation data are maintained in accordance with all applicable federal and state privacy laws. Client information is never shared on our website or through any public channel.
Contact
If you have questions about this privacy policy or how your information is handled, please contact us:
- Email: info@ngservices.org
- Phone: 714-878-5550
- Mail: 1920 E. 17th St., Suite 202, Santa Ana, CA 92705